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FAQs

PAYMENT, SHIPPING, RETURNS POLICIES (and MEMBER BENEFITS, SPOTLIGHT DISCOUNTS, and SOME OTHER STUFF)

ALL ABOUT PAYMENTS

What currency options are there?
All prices/sales are in US dollars only.

What payment options are there?
We currently accept Visa, MasterCard, American Express, and PayPal.

Is using my credit card safe?
Yes. All orders are transacted using SSL (Secure Socket Layer) encryption technology -- the highest standard of secure internet. And, all transactions are processed by Shopify, an industry leader in safe shopping on the web.

Does Productive Luddite charge sales tax?
No. All transactions are tax free.

SHIPPING

How much does it cost to ship?
Our shipping policy is simple – for orders placed on productiveluddite.com totaling $49 and under it costs $6 to ship, and for orders totaling $50 and up shipping is free

Who do you use for shipping services?
The United States Postal Service, pretty much. USPS usually take 2-4 business days to get an order to anywhere in the 48 states. 

Do you folks offer expedited or international shipping? 
Stuff sold on this website can be shipped within the continental US using standard ground shipping only. We are, regretfully, unable to offer expedited or international shipping at this time. But, wait, there's a light at the end of this tunnel. Our fabulous notebooks and journals are available on Amazon.com and many other websites and from enlightened stationery shops everywhere.  No matter where you live in the world, Amazon will ship our stuff to you, expedited, if you so wish.  Isn't that cool? To help with this, each item in our catalog includes a link to it's Amazon product page.

I ordered my notebooks/journals quite a while ago. Where are you at with it?
Most of our notebooks and journals are made-to-order. It takes two-to-five working days to process and ship an order and another 2-4 days to arrive. We will update you when your order has shipped. Has it taken too long? Please send us an email at     and we’ll get to the bottom of things.

I got my stuff, but it didn't mention TPL on the package. What gives?
We work with several different printers in the US and UK, all of whom ship goods directly to you. As a result, you may get a package with the printer's name on the box but not ours. Sigh. We're working on it.

My notebooks/journals arrived damaged. Next steps?
If your item arrives damaged please email us immediately (within 36 hours) at  . At that time, we’ll make arrangements for a replacement to be shipped. In certain instances, we may ask you to complete a damage claim form in order to more effectively process the return of the damaged goods.

RETURNS

I purchased a notebook/journal, but I’m not happy with it. Will you take it back?
At this time, all items sold on productiveluddite.com are final sale and non-returnable. We want you to be thrilled with your notebooks and journals and such, so if for whatever reason you are not pleased, send us an email at    and we'll work with you to resolve the problem.

MEMBER BENEFITS

What is a member?
Anyone who signs up for our email newsletter automatically becomes a member. There's a sign-up box at the bottom of every page. Even this page.

What benefits are there?
There are many benefits to membership. Here's the top two. Benefit #1: Members receive our weekly newsletter — full of stationery adventures and notebook syrup. We shall strive — move mountains even — to be the best email in your inbox. Benefit #2: Members receive a 10% discount on everything on ProductiveLuddite.com. Cool, huh?

Can I claim a 10% member discount and 20% spotlight/featured sale discount at the same time and get 30% off?
Sorry, no. Because only one discount code can be used at one time, members must decide (based on what in their shopping cart) which discount benefits makes the most sense at the time of check out.

SPOTLIGHT DISCOUNtS

What is a spotlight discount?
Every week ProductiveLuddite selects a group of notebooks and journals to put in the 20% Spotlight Discount The discount applies to the list price of the product.

How long does a spotlight discount last?
Monday to Sunday. Every Monday morning we shine the 20% Spotlight Discount on a new group of products.

Who is eligible for the 20% spotlight discount?
The 20% Spotlight Discount is available to anyone visiting ProductiveLuddite.com.

Can I get a raincheck?
Sorry, no rainchecks. The spotlights lasts a full week, so strike while the iron is hot.

SOME OTHER STUFF 

What is a productive luddite?
Productive luddites are folks who adopt only those technologies that actually promote increased productivity and creativity. To those technologies that merely fracture focus and degrade the environment, Productive Luddites say, "Thanks, but no thanks."

Where are your products manufactured?
Every product we sell in the US is made in the US. More

Do you have a privacy policy?
We take privacy very seriously. Read Our Privacy Policy

What are your terms of serivce?
We have a standard terms of service. Read Our Terms of Service

How do I contact you?
Just go to our contact page and send a message. Contact Us

How are your products bound?
All of our notebooks are perfect bound.

Is your paper acid free?
Yes. Our printers source acid-free, interior stock paper from Forest Stewardship Council (FSC) Certified providers. All notebook and journal interiors are 60-pound offset white or cream-colored paper made from 30% post-consumer waste recycled material. All of our covers are printed on cover stock (10pt C1S paper) using matte or glossy laminate coating,